Privacy Policy

What this policy covers


We, City of Chilliwack (“we”, “our”, “us”) , have created this privacy policy to explain how we treat your personal information collected on this website. Personal information is information we hold which is identifiable as being about you.


Our collection, use and disclosure of your personal information is regulated by British Columbia’s Freedom of Information and Protection of Privacy Act. You can find more information about your privacy rights at the web site of the Office of the Information and Privacy Commissioner for British Columbia, 


The software platform this website runs on and associated technology operations are provided by our service provider, Bang the Table Pty Ltd. Click this link for the Privacy Policy governing their service.


Consent to storage and access outside Canada

By registering and participating in Engage Chilliwack, you will be providing personal information. This includes your name and other personal information you provide, opinions or views you submit, and any other personal information you provide to us. (Below we describe typical kinds of personal information collect and what we use it for.)


By registering, you acknowledge that your personal information will be available outside Canada and you consent to the following: you consent to your personal information being stored in, accessed from or disclosed in all jurisdictions outside Canada; your consent applies to any personal information you provide when using this service (not just as described here); your consent is given to us, and to Bang the Table Pty. Ltd. and its service providers; your consent is for the purposes described here; and, your consent becomes effective upon your registration and it does not expire. You agree that your consent is deemed to have been given in writing, in accordance with the Electronic Transactions Act (British Columbia). 


It is important that you not provide anyone else’s personal information when using this service.



What personal information we collect


Profile Information

We collect information from you when you register to use this site. This includes your email address and additional demographic information as provided by you on the registration form.

Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.


Engagement Information

The content you create as part of your interactions with this website. These can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available here.


Usage Information

We collect information about your usage of the site, such as pages visited, documents downloaded, etc.


How we use the information we collect

We collect this information in order to:

  • analyse and interpret it to help meet our objectives and obligations;

  • communicate information to you about engagement opportunities, events and other initiatives; and

  • respond to enquiries and otherwise engage with stakeholders, including public engagement and discussion about any of our proposed or existing initiatives, programs, policies or activities, or legislation applying to us.


External links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites and we suggest you review the privacy policies of those websites before using them.



While no online service is completely secure, our service provider, Bang the Table, Pty. Ltd., implements reasonable measures to protect information about you against unauthorized access, use, alteration, or destruction. Please see their privacy policy at the link above.


Requesting access or correcting your personal information

Subject to applicable local laws and regulations, you may have some or all of the following rights with respect to your personal data:

  • to access your personal data and to ask us to correct any inaccuracies within that personal data;


If you wish to contact us to with a request relating to personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information.


In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

Contact Us

For further information about our privacy policy and related information practices, or to access or correct your personal information, or make a complaint, please contact us on